Customer Helpdesk
1.After
you've login to your admin area, proceed to your Customer Helpdesk
module or click 'Admin' > 'Installation' if your C...
Thu, Aug 13, 2015 at 2:47 PM
1.Click
on 'Manage Ticket > List Tickets' to display the entire tickets or
you can search by 'Department', 'Ticket ID#', ...
Thu, Aug 13, 2015 at 2:47 PM
Email piping is a feature that enables downloading, and saving all the email replies to your message history. i. Auto Email Piping
To
au...
Thu, Aug 13, 2015 at 2:49 PM
1. Upon clicking on magnifying icon,
where you can view ticket info, messages, edit them and post reply.
Click on 'Update' button after editing ...
Thu, Aug 13, 2015 at 2:50 PM
1. Browse
to the bottom of 'Manage Department' page to assign multiple
users/agents with permission to access customer tickets through
fro...
Thu, Aug 13, 2015 at 2:51 PM
1.Click
on 'Products/Field' and a page similar to above will be shown. There
are two sections in this page, the 'Manage Support Products...
Thu, Aug 13, 2015 at 2:51 PM
1. This is the continued section from previous screenshot, which is the 'Form Fields Setting'.
2.There
are several 'Form Fields...
Thu, Aug 13, 2015 at 2:52 PM
1. Canned text is the repeated text created in advance and admin can click them to insert into their messages.
2.To
do so, click 'Canned T...
Thu, Aug 13, 2015 at 2:52 PM
1.General
Settings - Define number of records to be displayed in the 'List
Ticket' page, select a 'Date Format' from multiple fo...
Thu, Aug 13, 2015 at 2:54 PM
1.Click
on 'Installation' to install your Customer Helpdesk using a product
activation key. To obtain the activation key, please visit h...
Thu, Aug 13, 2015 at 2:54 PM