Customer Helpdesk

How to Add Ticket?
  1.After you've login to your admin area, proceed to your Customer Helpdesk module or click 'Admin' > 'Installation' if y...
Thu, Aug 13, 2015 at 2:47 PM
How to view list of tickets?
  1.Click on 'Manage Ticket > List Tickets' to display the entire tickets or you can search by 'Department', 'Ticket ID#&#...
Thu, Aug 13, 2015 at 2:47 PM
How to apply Email Piping Management?
  Email piping is a feature that enables downloading, and saving all the email replies to your message history. i. Auto Email Piping To au...
Thu, Aug 13, 2015 at 2:49 PM
How to reply Tickets?
1. Upon clicking on magnifying icon, where you can view ticket info, messages, edit them and post reply. Click on 'Update' button after editin...
Thu, Aug 13, 2015 at 2:50 PM
How to manage agents?
  1. Browse to the bottom of 'Manage Department' page to assign multiple users/agents with permission to access customer tickets through f...
Thu, Aug 13, 2015 at 2:51 PM
What to do in products/fields option?
  1.Click on 'Products/Field' and a page similar to above will be shown. There are two sections in this page, the 'Manage Support Produ...
Thu, Aug 13, 2015 at 2:51 PM
How to manage form fields?
  1. This is the continued section from previous screenshot, which is the 'Form Fields Setting'. 2.There are several 'Form Fields...
Thu, Aug 13, 2015 at 2:52 PM
How to manage canned texts?
  1. Canned text is the repeated text created in advance and admin can click them to insert into their messages. 2.To do so, click 'Canned ...
Thu, Aug 13, 2015 at 2:52 PM
What do I see in the Preference Settings
  1.General Settings - Define number of records to be displayed in the 'List Ticket' page, select a 'Date Format' from multipl...
Thu, Aug 13, 2015 at 2:54 PM
How to install Customer Helpdesk?
  1.Click on 'Installation' to install your Customer Helpdesk using a product activation key. To obtain the activation key, please visit...
Thu, Aug 13, 2015 at 2:54 PM