1. Browse to the bottom of 'Manage Department' page to assign multiple users/agents with permission to access customer tickets through front-end.
2.Select a 'Department' that you've created earlier from the drop down list. Then, enter a 'Agent Name' (The person who handle tickets for a specific department.), 'Short Name' (Nick name), 'Email'(This email address is used to send email copies to customers), 'Username' and 'Password' (Agent can use this login account to access tickets in front-end).
2. Subsequently, hit the 'Add' button to store agent info. Created record will be shown in the list where you can edit, and remove agent from your database.