Email piping is a feature that enables downloading, and saving all the email replies to your message history.
i. Auto Email Piping
- To
automate this option, go to your 'helpdesk' folder and open the
'wce.pipecron.php' with a text editor. In the first line of this .php
file, you will find the below code:
<? php $configpath = "Your One Admin Document Path";
Replace the orange color text with your Document Path. To find the Document Path, open the '/panel/config.php' file with your text editor, then copy and paste this path into $configpath = " " . Let's assume the Document Path is '/home/sitename/public_html/panel/' - Next,
you need to setup cron job via your web hosting control panel, and all
the email replies will be auto-downloaded to database in an interval
time.
- For more info on cron job setting, please refer to 'http://www.leentechsystems.com/knowledgebase
.php?faq_id=399&category_id=24&parent_id=49'
ii. Launch Email Piping
- You
can manually download the email replies by clicking the 'Launch Email
Piping' in the List Ticket page similar to above screenshot.